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FAQ
Frequently asked questions
General1
1. Choose the items
Choose the products from our Icebug Italia assortment and put them in the cart by clicking on the "Add to cart" button. By clicking on the "To cart" button you can instead check at any time which products are in your virtual cart. Whenever you add a product, you will see a preview on the right side of the screen.
2. Place your order
Cart
The selected products can be removed from the cart by clicking on the "Cancel" button or you can change the quantity of the chosen item through the drop-down menu. When you are satisfied with your choice, click on the "Checkout" button.
Personal data
In order to know where to ship the goods, we need your personal data. If you already have a customer account with us, enter your personal email and password and log in.If you do not yet have a customer account with us, enter the necessary data and click on the 'Next' button.
Shipping and delivery address
In the next step you can see which address the order will be sent to and the shipping costs. To change the delivery address, simply click on the 'Enter new delivery address' button. Confirm the delivery address by clicking on the 'Next step' button.
Methods of payment
On the next page you can choose the desired payment method. More information on the different payment options can be found by clicking on Payment methods. To proceed with the order you must confirm that you have read our General Terms and Conditions and then click on the "Next" button.
Confirm and send
We have summarized your order information on the next page. You can change your data through the corresponding link. By clicking on the 'Buy now' button, you agree to the binding purchase of the items contained in the cart.
3. Confirm the order
After sending your order, you will automatically receive a confirmation email that summarizes the information relating to your purchase. This email is intended solely to inform you that we have received your order.
4. Conclusion of the contract
When the contract between you and us can be considered concluded depends on the payment method selected. Further information on this can be found in our payments section.
5. Delivery
Orders will be delivered within 2-6 working days from Monday to Saturday. The products are equipped with all the most important documents such as the information booklet and of course the invoice where required.
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